I am looking for the FPL’s on the members application. I liked being able to see it at the income and the at the end of the application. It just made explaining benefits so much easier to members. From an assistor point of view, I don’t find it easier to navigate.
I have a member who is 76, no immigration status. She came over on a visiting visa and did not return to her county. I asked her daughter if she filed with homeland security and let them know she intended to stay. She said “Yes, but they are dealing with every one coming over, they […]
I do a lot of Long Term and SACA Applications for our hospital. I am trying to streamline this process. We currently print, fill out and fax the completed applications to MassHealth. They can be up to 60 pages (plus more) with all the required documents. I was recently told about an online application that […]
A CAC met with a family with a LTC Application. They provided all the bank statements and needed documents. However, it is taken my CAC over 8 hours to work on this. Making copies, the bank statements. The copies we received are double sided and we know it has to be faxed. I know we […]
I have a member that we submitted the “Patient Protection Waiver”, they got approved. Do you know how to I get it open to shop for a plan, without calling the Health Connector? Can I just upload it into the portal or do I need to call them? Member is not available to call them […]
I know HIX just had an update and new (optional) sexual orientation and gender questions have been added. Has it been explained why they are collecting this? When I click the “Additional information about MassHealth & the Health Connector’s efforts to improve health equity can be found here” The link brings me to the 1115 […]
Do you know if members received “Retro Enrollment Notices” during the protection? We are having a 90 day retro waiver, claim deny and MassHealth is requesting the retro enrollment notice to show proof it was actually approved. The biller called customer service and was told that the person that enrolled or requested the retro enrollment […]
I just read the email that was sent to us regarding: 23,000 MassHealth Households Reselected for Renewals in June & July 2023… Does this mean that members who may have received a blue envelope, need to do it again? I have been telling members they only need to do it once. I am thinking they […]
Something funny, you know you have worked as a CAC too long when, Today, at work I received a Orange Renewal Senior Application addressed to only me. That someone in my family has recently turned 65 and I have until July 24, 2023 to submit it. Yeah, Thanks – This isn’t true at all. On […]
Is anyone having issues with SACAs not being processed with the correct determination? I had a member fill out a new application. He would qualify for the Senior Buy In. He was denied. When we called to ask why? The customer service was saying that we are wrong and he is over income. I pointed […]