Hello, When an inpatient is upgraded from Care Plus to Ma Standard, due to their medical condition and the need short term rehab benefits, we are being told by a certain facility that we need to complete a long term care app because the Standard benefit is not enough. Without that LTC app they will not accept […]
Hello, I just read the latest Assister Update. Now when calling the assister line for option 3, calls will be screened by a CSR first, and then if need be switched to the enrollment center. This will just increase the already significant wait times and time spent on the phone we encounter every day…….! Poor customer service.
Hello, I attended the MTF meeting in Taunton last Thursday and we were told when enrolling new Masshealth patients into an MCO, if they don’t yet have a member id number, that their social security number can be used. Tried today, and it will not allow the enrolment to go through, stating in red, NOT A […]