Category: Uncategorized

Hello Loopers, the ITL website is back up and running! Thanks for your patience!

Hey Loopers, Our ITL website will be down for updates and maintenance tomorrow, Thursday, November 20th. We anticipate this will take no longer than a day. We’ll post again when we are back. Thank you for your patience!

hi!   If a patient enrolls after the 23rd of the month, and does NOT want to have retro coverage, is there a way to not have the double payment populate and just pay for the following month?

Many thanks to MLRI for publishing their Table of upper income limits effective November 1, 2025. The updated Table shows the ConnectorCare annual upper income limits for 2026 Open Enrollment and uses the 2025 federal poverty levels for coverage from Jan 1 -Dec 31, 2026. MassHealth will update its income limits effective on March 1, […]

This form is now an adobe sign document, but does not allow for the authorized rep. to sign or fill in any information. Are they accepting this form with just the member listing the ARD’s name and contact info?

Good morning! On both the SACA application, the DOB section says to format it (MM/DD/YYYY) however, the year only allows for 2 characters and cuts off the last two if you type out the 4 digits. Not sure who to direct this to!

Anyone having trouble making a payment to the Health Connector as a guest?   I assist a few members monthly and I am unable to make any payments.  The website just keeps spinning and stating “error”.   I gave it 24 hours.  I rebooted my computer, cleared the cache.  Checked with our IT dept.  –  I heard […]

Hello- I need to clarify is it is compulsory for a Commonhealth member (disabled-under 65) to stay enrolled in Medicare Part B.  I have a client does not qualify for MSP- but paying $185 per month is far too expensive as her income is rather low.  I heard on an MTF training (during the Q&A) […]

Hi all, in case you missed our last couple of ITL newsletters, I’m posting this here: Friendly reminder! On Wednesday, August 6th, 10:00am-11:30am, In The Loop – HCFA will hold a virtual meeting to review the marketplace/Health Connector provisions in this year’s federal budget bill. We’ll discuss updates most relevant to enrollment assisters, including changes to Medicaid/MassHealth, […]

I am looking for advice on how to assist a client who is 73, has permanent residency and does not qualify for Medicare. Her income may put her over the limit for MH standard, and she is not disabled. Another health center’s CAC did a HIX application with her, and it is saying that she […]