Author: Glendaly Lopez

Mass Health Care Plus-Enrollment

Posted on November 21, 2017 by Glendaly Lopez

Good afternoon everyone, Had a situation today I assisted this client earlier this month she was approved for MH CarePlus she enrolled with Tufts. She called me today stating she received a letter telling her to enroll within 14 days. I ran her eligibility and didn’t see anything in regards to her enrolled with Tufts. I re-enrolled her […]

Patient ServicesRepresentative Team Lead

Posted on June 4, 2015 by Glendaly Lopez

Hello everyone, Today I had a patient who had completed her application online back in December. The Heath Connector had requested ID Proofing patient said she sent it twice. When I spoke to a Health Connector representative today she told me that the fax they received wasn’t clear. They patient was upset thought she was all […]