Author: Sue Budz

How long do we wait for the HC to resolve a problematic HIX application?

Does anyone know if there are established timeframes for the resolution of problematic applications?  I tried to remove a family member from an application last week and HIX would not allow me to complete the task.  I spoke to HC CSR and they were not able to resolve the issue either.  I followed up with […]

Reporting income change for ConnCare

Recently, I have submitted income changes for a few people who currently have ConnCare.  Even though the change in income was significant it did not ultimately change their ConnCare plan types.  Because their plan types remain unchanged the system reads the information as not eligible for a SEP.  What has happened next is the current […]